Do you use Spectrum f/k/a Bright House Networks for cable and/or internet? Did you receive your November 2016, December 2016, or January 2017 bill in the mail, or do you have access to it electronically? If so, you may want to take a second look at it. In a recent article, Spectrum, f/k/a Bright House Networks, has been accused of improperly charging customers for fees that are not owed. Specifically, many customers were charged a $9.99 “Spectrum WIFI Activation” fee even though these services were never performed.
Under the Florida Consumer Collection Practices Act (“FCCPA”), it is illegal for Spectrum to attempt to enforce a debt when they know that the debt is not legitimate. See Fla. Stat. 559.72(9). Here, because Spectrum had knowledge that they never performed any services, but yet still attempted to collect the debt, they violated the law. Spectrum is liable to costumers in the amount of up to $1,000 in damages, attorney’s fees, and costs. Recently, Spectrum has provided refunds for their wrongdoing- that doesn’t matter under the law. If you have this charge on your bill, you have a case against Spectrum.
What To Do
If you are a customer who has received a Spectrum bill like this, you should contact a consumer protection attorney immediately. I have handled numerous cases similar to this issue and would like the chance to review your case at no cost to you.